Terms & Conditions

Website usage terms and conditions – Natalie Branch Floral Design

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Natalie Branch Floral Design’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use my website.

The term ‘Natalie Branch Floral Design’, or ‘us’, or ‘we’ refers to the owner of the website Natalie Branch Floral Design. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Terms & Conditions For Online Ordering

Delivery of products

Your goods will be dispatched within 5 working days of receipt of your order, unless otherwise stated.  We use a variety of delivery methods depending on the items you have ordered. Please be aware that some methods may require a signature on delivery. We can take no responsibility for someone signing for your order without your permission. Our current delivery charge is listed below. Customers should be aware that for non-mainland UK deliveries or multiple orders there may be an additional charge. If this is the case you will be advised prior to dispatch.

Mainland UK Deliveries

UK postage and packaging £6.95.

At the current time internet orders can only be dispatched within the UK.

Our Products

Every effort is made to give you a true representation of each product in the photographs used on this website. Prices quoted are for individual arrangements as described only. Although we aim to supply you with as true a likeness as possible to the original photograph, customers are advised that no two arrangements are identical and may be subject to slight deviation in colour and arrangement of stems/leaves etc. Wherever possible the same stems and greenery will be used as that featured in the photograph. If for any reason these are unavailable at time of purchase a suitable alternative will be used.

Approximate sizes of all arrangements, plants and greenery are given wherever possible. If you are purchasing an item for a specific area in your home, please give this careful consideration before ordering.


All items are subject to stock availability. If your order is unavailable at time of purchase you will be notified via email when to expect delivery.


Your order is important to us and accordingly all items will be packed to ensure a safe delivery. If upon delivery you find that the items are damaged please notify us within 48 hours of receipt.


We want you to be happy with your purchase. If on receipt of your order you decide that you would like to return the item(s), you are welcome to do so. Please note that refunds will only be issued on receipt of the item(s) in their original condition and in the original packaging. Unfortunately we will not refund delivery or return postage and packaging costs in this instance.

If your order is incorrect or arrives damaged please notify us with 48 hours of delivery. You will need to return your item(s) in their original packaging within 14 days of receipt. Please contact hello@nataliebranch.co.uk to arrange a return. You will subsequently be given a full refund or replacement goods and your postage costs will be reimbursed. If, on inspection we do not deem the item(s) to be damaged or if you fail to return them within the required time-scale, or if they are not suitably packaged, no reimbursement will be issued.


If for any reason you decide to cancel your order before the order has been dispatched you will be reimbursed in full.